Your information

Privacy Policy

This policy explains what information Tri-States Heating & Air collects from homeowners and how we use and protect it.

Effective July 25, 2026

1. Information we collect

When you contact us, request an inspection, schedule an appointment, or ask about our services, we may collect the information you provide, including your:

  • Name
  • Email address
  • Phone number
  • Home or service address

Our website and scheduling providers may also receive standard technical information, such as your IP address, browser type, device type, pages visited, and the date and time of your visit. Cookies or similar technologies may be used to keep website and scheduling features working properly.

2. How we use information

We may use personal information to:

  • Respond to your questions and service requests
  • Schedule and confirm inspections, appointments, and service visits
  • Provide estimates, membership information, and requested HVAC services
  • Contact you about an appointment or an ongoing customer relationship
  • Maintain business, service, and legal records
  • Operate, secure, and improve our website and customer service
  • Comply with applicable laws and protect our rights

3. How we share information

We do not sell, rent, or trade homeowners' personal information to third-party companies.

We may share information with service providers that help us operate our business, such as website hosting, scheduling, communications, customer management, and professional service providers. They receive information only as reasonably needed to provide services for us.

We may also disclose information if required by law, to respond to lawful requests, to protect a person or property, or in connection with a sale, merger, or transfer of all or part of our business. We do not authorize service providers to sell personal information they process for us.

4. Retention and security

We keep personal information only as long as reasonably needed for the purposes described in this policy, including providing service, maintaining business records, resolving disputes, and meeting legal obligations.

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. No website, electronic transmission, or storage system can be guaranteed to be completely secure.

5. Your choices

You may ask us to explain what personal information we have about you, correct inaccurate information, or delete information we no longer need. Some information may need to be retained for service records, legal obligations, fraud prevention, or other legitimate business purposes.

You can limit cookies through your browser settings. Disabling cookies may affect the way some website or scheduling features work.

Our services are intended for homeowners and other adults. We do not knowingly collect personal information from children under 13.

6. Changes to this policy

We may update this policy when our practices or legal obligations change. The effective date at the top of this page shows when the policy was last updated.

7. Contact us

To ask a privacy question or request access, correction, or deletion, call Tri-States Heating & Air at (217) 800-8498. We may need to verify your identity before completing a request.